Botox Bee Venom

Returns & Refunds Policy

Stez Collective

At Stez Collective, we take pride in the quality of our products and aim to provide a clear and transparent returns process. Please read the policy carefully before making a purchase.

1. 30-Day Return Window

Customers may request a return within 30 days of receiving their order.

After 30 days from the delivery date, refunds are not eligible under any circumstances.

2. Condition of Items

To qualify for a return:

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  Items must not be worn, used, washed, or damaged
  
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  Items must not be opened (where applicable)
  
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  Items must be returned in their original condition and packaging
  

Any item that shows signs of wear, use, or tampering will not be eligible for a refund.

3. Incorrect Size or Colour Selection

Please ensure you carefully review your size and colour selection before completing your purchase.

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  If you purchased an item but made a mistake selecting the size or colour, we do not offer refunds for this reason.
  
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  If your order has not yet been processed, our team may be able to swap the size or colour upon request.
  
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  If your order has already been processed or fulfilled, we are unable to make changes, swaps, or provide refunds.
  

4. Order Changes & Cancellations

Orders can only be modified or cancelled if they have not yet entered processing. Once processing begins, no changes can be made.

5. Refund Process

If your return is approved:

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  Refunds will be issued to the original payment method
  
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  Processing times may vary depending on your payment provider
  

Shipping costs (if applicable) are non-refundable unless the item is deemed faulty.

At Stez Collective, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping guidelines below before placing your order.

Processing Time

All orders are subject to processing before shipment. Once your order has been processed and dispatched, you will receive confirmation.

Please note that orders cannot be changed or cancelled once they have entered processing.

Delivery Timeframe

Shipping typically takes 10–14 business days from the date of dispatch.

Business days do not include weekends or public holidays.

Peak Season Delays

During peak periods (including holidays, promotions, and high-demand seasons), shipping times may be extended. Delays during these periods are to be expected, and we appreciate your patience.

Stez Collective is not responsible for delays caused by:

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  High seasonal demand
  
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  Courier disruptions
  
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  Customs processing (if applicable)
  
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  Incorrect shipping information provided at checkout
  

Shipping Accuracy

Customers are responsible for ensuring that all shipping details are entered correctly at checkout. We are not liable for orders shipped to incorrect addresses provided by the customer.

At Stez Collective, your satisfaction comes first. That’s why we proudly offer a 30-Day Money-Back Guarantee on eligible purchases.

If for any reason you’re not completely satisfied with your order, you have 30 days from the date of delivery to request a return. Simply ensure your item meets our return conditions, and we’ll guide you through the process quickly and hassle-free. Once your return is received and approved, your refund will be processed back to your original payment method.

We stand behind the quality of every product we create, and we want you to shop with total confidence.

For full details, including eligibility requirements, timelines, and refund processing information, please review our Returns & Refunds Policy before submitting your request.

Shop confidently. Shop securely. Shop with Stez Collective.